Instructional Design

in·struc·tion·al de·sign | ˌin-strək-shə-nl di-ˈzīn

1. The systematic development of instructional specifications using learning and instructional theory to ensure the quality of instruction.

2. The process of analyzing learning needs and goals and designing a delivery system to meet those needs.

Copyright Information for e-Learning Modules can be found here.

Alternate Fall Protection Plan
(Articulate RISE)

This course was created for an internal DIRECTV client and is for use with outside field technicians. It covers the alternate Fall Protection Plan required when work must be performed on a flat or slightly pitched roof and conventional fall protection methods are not available.

(click on the image to review the course)

image of Articulate Rise course. click the image to review the course.

For the Joy of Sport: Baseball 2024 Season
(Articulate RISE)

This course was created for an internal DIRECTV client for use with call center representatives and provides them with knowledge, resources, and tools to help build confidence in assisting DIRECTV customers with 2024 Baseball Season programming solutions.

(click on the image to review the course)

image of Articulate Rise course. click the image to review the course.

Video CARES
(Articulate RISE)

This course was created for an internal DIRECTV client to use with call center representatives. It is focused on providing the best customer experience by setting a standard of behaviors for every customer interaction. 

(click on the image to review the course)

image of Articulate Rise course. click the image to review the course.

Successful Sales Conversations
(Articulate RISE)

This course was created for an internal DIRECTV client to use with call center representatives. It is focused on educating reps on developing the soft skills needed to sell DIRECTV products and services effectively to customers.

(click on the image to review the course)

image of Articulate Rise course. click the image to review the course.